REALTORS® abide by the strict standards of the Code of Ethics. If a REALTOR® has failed to meet these standards, you can file a complaint. First, you must determine if the person is a REALTOR® and, thus, bound by the Code of Ethics. Then you have the following options to resolve your dispute:
Contact the Broker
First and best option is to contact and connect with the person's broker to inform him or her what happened. It could lead to a quick resolution.
Use the Ombudsman Program
A member of the Illinois REALTORS® Ombudsmen team will work will listen to your concerns, explain possible resolutions, and answer questions.
File an Ethics Complaint
If contacting the broker and or an ombudsman doesn't resolve your problem, you may file a formal complaint.
Arbitration
This process is used when you think you're owed money based on an agreement.